This is the second article in a three-part series on journey mapping during the “new normal”. The previous article provided the background and context in which I journey mapped my entire organization’s operational flows as […]
UX designers have a variety of methods for gathering feedback and iterating on their design, such as contextual interviews, persona creation, customer journey, storyboard, and etc. Some of the methods are prevailing and intuitive; they […]
As designers, we produce a wide range of items to communicate with one another and our partners across the organization, These may range from high-level design principles and personas to high fidelity mockups of every […]
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